Industry expertise
Managed service providers and IT consultancies earn on two very different things: recurring service contracts and the hardware and software they resell. Laya gives MSPs and IT shops clean, timely books that separate low-margin pass-through from true service profit — and the recurring-revenue visibility to know exactly what each contract is worth.
Your business
When you resell laptops, firewalls, and Microsoft 365 licenses, that revenue carries a thin markup — sometimes single digits. Booked alongside managed-service fees, it inflates top-line revenue and crushes your apparent gross margin, hiding how profitable the recurring side of the business actually is.
Annual contracts and prepaid retainers arrive as a lump sum but are earned month by month. Recognizing that cash up front overstates the month it lands and leaves later months looking empty — and without an MRR view, you can't tell whether the recurring base is actually growing.
Distributor invoices, Microsoft and Cloud Solution Provider billing, and per-seat license costs change every month as clients add and drop users. Matching what you were billed against what you resold — across multiple vendors and distributors — is tedious and easy to get wrong.
Books that work at twenty clients break at a hundred. As contract count, license seats, and vendor relationships multiply, manual spreadsheets and ad hoc categorization fall apart — and you lose the per-client and per-service economics you need to price and grow.
Our approach
We structure your chart of accounts so hardware and software resale revenue and their direct costs sit apart from managed-service fees. Each monthly close shows blended gross margin alongside service-only margin, so you can see what your recurring contracts truly earn and stop letting thin pass-through markup distort the picture.
We recognize annual contracts, prepaid retainers, and block-hour purchases over the period they're earned rather than when cash arrives. That gives you a clean monthly P&L and a clear read on monthly recurring revenue — so you can track whether your recurring base is expanding, flat, or shrinking from churn.
We reconcile distributor invoices, CSP and Microsoft 365 billing, and per-seat license costs against the bank and map them to the right cost accounts. As clients add and drop seats month to month, your books reflect what you were actually billed — so software and hardware cost of goods stays accurate.
On QuickBooks Online with bank feeds and vendor billing connected digitally, your books are built to hold up as contracts, seats, and vendors multiply. With the Peak plan's advisory layer, we help you read per-service and per-client economics so pricing and growth decisions rest on real margin, not gut feel.
FAQ
A few practical details, so you know what to expect.
Examples and guides
Explore an illustrative monthly close and practical guides to the decisions your reports can support.
Start with a conversation
We’ll talk through your business, your books, and where you could use a hand.
