These terms describe Laya Customer Care, a customer care text messaging program operated by Laya Group LLC (“Laya”).
Enrollment is not open yet. Messaging is awaiting activation. The initial pilot will be limited to invited participants and their approved phone numbers. Wait for a direct invitation from Laya confirming that enrollment is open before texting the program number. Current status and enrollment information are at withlaya.com/sms.
1. Program and messages
Laya Customer Care provides one-to-one support about your Laya services, appointment coordination, and follow-up on requests to your Laya team. Messages may include automated enrollment, opt-out, and help replies. Enrollment applies only to this customer care program and does not authorize marketing messages or messages for other businesses.
2. Voluntary enrollment
After Laya confirms the pilot is active and invites your phone number, text START to +1 (929) 404-0237 from that number to enroll. By sending START, you consent to receive Laya Customer Care text messages from Laya Group LLC at the number used and agree to these SMS Terms. You will receive an enrollment confirmation by text. Only enroll a phone number you are authorized to use.
Consent is voluntary and is not a condition of purchase. Sharing your phone number, booking an appointment, or becoming a client does not by itself provide SMS consent. You can receive support and Laya services without enrolling in SMS.
3. Message frequency and charges
Message frequency varies based on your conversations and service needs. Message and data rates may apply to messages sent or received. Check your mobile plan or contact your carrier for details about those charges.
4. Opting out and getting help
Reply STOP to +1 (929) 404-0237 at any time to opt out of customer care text messages. You will receive a final confirmation of your opt-out, and no further program messages unless you enroll again. To rejoin an active pilot for which your number is invited, text START to the same number.
Reply HELP for assistance, or contact Laya at contact@withlaya.com. You may also contact that email address to request an opt-out. Essential service information can still be delivered by email or another appropriate channel after you stop texts.
5. Delivery and appropriate use
Message delivery depends on your carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. SMS is not an emergency service. Use your Laya portal to share financial documents or sensitive account information.
6. Privacy
Our Privacy Policy explains how we handle your information, including mobile information and SMS consent. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.