Customer care
Laya Group LLC's SMS program for one-to-one support: questions about your services, appointment coordination, and follow-up on requests to your Laya team.
Limited pilot
Messaging is awaiting activation. The initial pilot will be limited to invited participants and their approved phone numbers. Please wait for a direct invitation from Laya confirming that enrollment is open before texting the program number.
For help now, email contact@withlaya.com. You do not need to join the SMS pilot to receive Laya services.
Your choice
Once you have received your activation invitation, text START to +1 (929) 404-0237 from your invited phone number. By sending START, you agree to receive customer care text messages from Laya Group LLC through Laya Customer Care at that number. You will receive a text confirming enrollment.
Message frequency varies with your conversations and service needs. Message and data rates may apply. Consent is voluntary and is not a condition of purchase. This program is for Laya customer care; it does not enroll you in marketing messages.
Read the SMS Terms and Privacy Policy before choosing to enroll. Visiting this page, sharing a phone number, booking an appointment, or becoming a client does not enroll you in SMS.
Message preferences
After enrollment, reply STOP at any time to opt out. You will receive a final opt-out confirmation. Reply HELP for help, or email contact@withlaya.com. Email support remains available if you choose not to receive texts.
Please use your Laya portal for financial documents and sensitive account information. SMS is for coordination and support.
